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Search and playback
Find calls and play recordings from different systems and native formats.
MEDIA CONNECTS FURTHER
One portal for all your recordings.
Playback Portal centralizes search, playback, downloads and processing of calls from different brands, versions and recording platforms.
✓ Multi-platform✓ Scalable✓ Centralized operation
PLAYBACK PORTAL
Unified Recording Access
Search • Playback • Extraction • Conversion
PLAYBACK PORTAL
More useful information, less operational complexity.
A modern web platform that brings together recordings from multiple systems to simplify daily operations.
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Individual and bulk download
Retrieve files individually or in batches to reduce operational time.
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Scheduled tasks
Automate download and extraction jobs hourly, daily, weekly or monthly.
CONTROL & SECURITY
Secure access and detailed control of every interaction.
Two-factor authentication, native-format playback, metadata, notes and comments without modifying the original recording.
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Two-factor authentication.
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Native-format playback.
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Metadata, notes and comments.
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Individual and bulk downloads.
COMPATIBILITY
Bring multiple recording platforms together.
Playback Portal is designed to work across different recording ecosystems. Compatibility depends on version, configuration and available integration methods.
NiCE
Verint
Verint WFO
Aspect
Alvaria
Genesys
inConcert
Five9
NiCE CXone
Presence Technology
Avaya
Zendesk
3CX
netelip
All trademarks belong to their respective owners.
SPECIALIZED PRODUCTS
Extract and decode recordings with dedicated tools.
CALL DECODER
Fast, high-volume audio conversion.
Convert recordings from proprietary or native formats into open formats such as WAV and MP3, individually or in bulk.
- Individual and bulk conversion
- WAV / MP3
- Directory and subdirectory processing
- CSV result reports
CALL EXTRACTOR
Centralized, automated and standardized extraction.
Extract recordings from multiple platforms and deliver standard audio plus metadata to NAS, SFTP, AWS S3 or other destinations.
- WAV / MP3 / OPUS
- XML / CSV / JSON
- NAS / SFTP / AWS S3
- Scheduled extraction workflows
CERTIFIED PARTNERS
Playback Portal Partners
Select a country or region to see the available certified Partners.
Select a country or region to see the available certified Partners.
CONTACT
Let’s talk about your recording environment.
Tell us which systems you use and what you need to centralize, extract or convert. We will route your request to the appropriate certified Partner.
contacto@playbackportal.com