Playback Portal
Playback Portal / Call Decoder
PLAYBACK PORTAL

Call Decoder

Convert proprietary call recordings into accessible audio.

Call Decoder by Playback Portal processes native or proprietary recording files and converts them into open formats such as WAV and MP3 for playback, migration and downstream use.

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CAPABILITIES

Built for enterprise recording workflows.

Bulk conversion

Process large groups of recording files instead of converting them manually one by one.

Open formats

Create accessible WAV or MP3 files for playback, migration and external tools.

Operational control

Track processing results and conversion progress with structured output.

USE CASES

Where it adds value

  • Legacy recording recovery
  • Audio normalization
  • Recording migrations
  • Quality review
  • Historical archive conversion
  • Interoperability with third-party tools
WORKFLOW

A controlled process from source to result

  1. Select source files
    Choose individual files, folders or directory trees.
  2. Configure output
    Define the required open audio format and destination.
  3. Decode and convert
    Process the selected native recordings in controlled batches.
  4. Review results
    Use the generated results and CSV output to validate processing.
COMPATIBILITY

Designed for multi-platform recording environments

NiCEVerintVerint WFOAspectAlvariaGenesysinConcertFive9NiCE CXonePresence TechnologyAvayaZendesk3CXnetelip

Compatibility depends on platform version, deployment and available interfaces.

Ready to evaluate Call Decoder?

Tell us about your recording environment and requirements.

Contact Playback Portal
CONTACT

Let’s talk about your recording environment.

Tell us which systems you use and what you need to centralize, extract or convert. We will route your request to the appropriate authorized distributor.